We're Here to Help with Your Smart Gadgets!
Questions about our innovative gadgets or need assistance with your order? Our dedicated support team is ready to provide you with exceptional service. We are committed to ensuring your experience with Boliro is seamless and enjoyable. Reach out to us – we're here to make things easy!
Contact Our Support Team
For any inquiries, please feel free to email us directly at [email protected]. We aim to respond to all emails within 1-2 business days.
Contact Form
If you prefer, you can also use the contact form below to send us a message directly. Please provide as much detail as possible so we can assist you efficiently.
Customer Support Hours
Our support team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 6:00 PM (Local Time)
- Response Time: Typically within 1-2 business days. Please allow up to 2-3 business days during peak periods.
For immediate answers to common questions, please check our FAQ section below.
Frequently Asked Questions
How quickly will my order be dispatched?
Orders are generally processed and dispatched from our warehouse within 5-7 business days. We strive to get your innovative gadgets to you as swiftly as possible!
Where can I locate my order tracking information?
- Option 1: Visit our Shipment Tracking page and enter your order number to get real-time updates.
- Option 2: Check your shipping confirmation email. We've included a direct tracking link for your convenience.
Why isn’t my tracking status updating promptly?
Tracking information can sometimes take up to 7 business days to synchronize across systems. Occasional delays can occur during transit, customs processing, or within the destination country's logistics network. If your tracking hasn't updated after 10 business days, please contact us, and we’ll investigate.
Is it possible to modify my shipping address or gadget selection after ordering?
Yes, for a brief 2-hour window post-order placement, you can usually update your shipping details or product preferences. However, after 6 hours, our processing system kicks in, and modifications may no longer be feasible. For urgent changes, please contact us immediately.
How do I proceed if I need to cancel my order?
You have a 2-hour cancellation window starting from your order confirmation. Please refer to your confirmation email for cancellation instructions. Beyond 6 hours, cancellation is not guaranteed as order processing and dispatch preparations may be underway. Contact us as soon as possible if you need to request a cancellation.